Best Airlines in the World: AirHelp Inc. has released its 2024 report ranking global airlines based on customer experience, flight disruptions, and passenger feedback. Tunisair ranked last at No. 109. Brussels Airlines secured the top spot, surpassing Qatar Airways. Despite facing operational challenges, United Airlines and American Airlines also made it into the top 10.
Airhelp Report
The global airline industry has been ranked once again, with AirHelp Inc. releasing its 2024 report on the best and worst-performing airlines. These rankings are based on several factors, including on-time performance, passenger claims related to disruptions, and customer feedback regarding food, comfort, and service. The 2024 AirHelp Score report evaluates airlines worldwide using a comprehensive methodology that examines customer experience, operational efficiency, and overall satisfaction. The data utilized for these rankings covers the period from January to October of this year.
According to AirHelp CEO Tomasz Pawliszyn, the goal of the rankings is to “encourage airlines to listen to passenger feedback continuously.” Among Indian carriers, IndiGo, the country’s largest airline by market share, ranked poorly at No. 103. The low ranking is attributed to its underwhelming performance in customer satisfaction and flight disruption claims.
The Worst Airlines in the World 2024
Tunisair has been rated as the world’s worst airline, finishing last at No. 109. Joining the bottom 10 are budget carriers and various national airlines.
Let’s delve into the 10 worst airlines list:
| Rank | Airline Name | Country | IATA Code |
|---|---|---|---|
| 100 | Sky Express | Greece | GQ |
| 101 | Air Mauritius | Mauritius | MK |
| 102 | Tarom | Romania | RO |
| 103 | IndiGo | India | 6E |
| 104 | Pegasus Airlines | Turkey | PC |
| 105 | El Al Israel Airlines | Israel | LY |
| 106 | Bulgaria Air | Bulgaria | FB |
| 107 | Nouvelair | Tunisia | BJ |
| 108 | Buzz | Poland | RR |
| 109 | Tunisair | Tunisia | TU |
Top 10 Best Airlines in the World
Here’s a list of the 10 best airlines according to the AirHelp report:
| Rank | Airline Name | IATA Code | Country |
|---|---|---|---|
| 1 | Brussels Airlines | SN | Belgium |
| 2 | Qatar Airways | QR | Qatar |
| 3 | United Airlines | UA | United States |
| 4 | American Airlines | AA | United States |
| 5 | Play | OG | Iceland |
| 6 | Austrian Airlines | OS | Austria |
| 7 | LOT Polish Airlines | LO | Poland |
| 8 | Air Arabia | G9 | United Arab Emirates |
| 9 | Widerøe | WF | Norway |
| 10 | Air Serbia | JU | Serbia |
